Help and answers.

Choose Sign in at the top of this page. CAMPPS takes you to its sign-in page, and when you are signed in it opens the home for your job at camp.

The screen says “We couldn’t sign you in” and shows a reference. Choose Try again. If it keeps happening, contact your camp and give them the reference. Parents reach your camp office first. CAMPPS help is for trouble signing in or paying.

Choose a session on the camp’s page and register each camper who is coming from your family account. Registration has three steps: Who’s coming, Consent, and Review and pay.

The troop’s or group’s leader signs it up for a session and sends families a registration link. Register from that link so your camper joins the group; each family pays for its own camper.

For a camper under 13, U.S. law asks a parent to agree, once, before the camp keeps anything about the child. You read the camp’s privacy notice, tick the consent box, and confirm it is you with a small card check that is refunded.

No. The check is not part of the camp fee.

The page says so and offers Try again. If the card check is unavailable for a moment, nothing is charged.

The Review and pay step shows the deposit, the CAMPPS platform fee and when the balance is due before anything is charged. A family pays a deposit or the whole fee; the places are held for 15 minutes while you pay.

Each camper is paid for on their own, with their own Pay button. After one payment, the confirmation offers the next camper whose place is still held.

The page says so plainly and shows how to hold the place again.

You set your camp up yourself, and nothing is public until you publish. Readiness lists what would stop you publishing, each item linked to the step that fixes it. Publish opens when the last blocker is fixed.

Items marked “Blocks publishing” must be fixed first. Items worth fixing and optional items are listed on the readiness page, and neither stops you publishing.

You can close registration later, but you can’t unpublish once a family has registered.

Email support@campps.com. We aim to answer within one business day, Monday to Friday. There is no phone line.

The CAMPPS status page shows whether the public site, the app, sign-in, registration and payments are working, when each last changed, and a note from CAMPPS when there is one.

CAMPPS support looks at your camp’s setup status and error codes when you ask for help, and may also check during an outage or before registration opens. Every look is recorded, and support changes nothing. Support never sees a child’s name, anyone’s contact details, health forms or payment details.